Privacy Policy
Your privacy matters to us. Learn how we protect and handle your data.
Summary
This policy explains how Baashah collects, uses, shares, and protects your information when you use our website and services.
1. Overview
At Baashah, we care deeply about your privacy. This policy explains what information we collect, how we use it, the choices you have, and the rights available to you. It applies when you browse our website, create an account, place an order, interact with support, or otherwise communicate with us.
2. Information We Collect
We collect information in three main categories:
2.1 Information you provide to us
- Name, email address, phone number, billing and shipping address
- Account credentials and preferences
- Order details, customizations, and design notes
- Messages sent to our support team
2.2 Information collected automatically
- Device and technical data (IP address, browser, OS, device type)
- Usage data (pages viewed, actions taken, referring URLs)
- Cookie and similar technology identifiers
2.3 Information from partners
- Payment confirmation and fraud signals from our payment provider
- Delivery updates from shipping carriers
- Aggregated analytics reports
3. How We Use Your Information
We use your information to:
- Process, fulfill, and deliver your orders
- Provide and improve our products, services, and website
- Authenticate your account and maintain secure sessions
- Communicate order updates and respond to support requests
- Send marketing messages with your consent (you can opt out anytime)
- Detect, prevent, and investigate fraud or abuse
- Comply with legal and regulatory requirements
4. Legal Bases and Consent
Where required, we rely on your consent to send marketing communications. We otherwise process data to perform a contract with you (e.g., to fulfill an order), to pursue our legitimate interests (e.g., to secure our services and improve user experience), and to meet legal obligations. You may withdraw consent at any time.
7. Data Retention
We retain personal information only for as long as necessary to provide services, fulfill the purposes outlined in this policy, and comply with legal, accounting, or reporting requirements. When no longer needed, we securely delete or anonymize your data.
8. Security
We implement administrative, technical, and physical safeguards to protect personal information. These measures include encryption in transit, restricted access based on role, and continuous monitoring. However, no method of transmission or storage is completely secure.
9. International Transfers
If data is transferred outside your country, we take steps to ensure appropriate protections are in place in accordance with applicable law.
10. Your Rights
You may have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your information
- Object to or restrict certain processing
- Request a copy of your data in a portable format
- Withdraw consent where processing is based on consent
To exercise these rights, contact us using the details below. We may need to verify your identity before responding.
11. Changes to This Policy
We may update this policy from time to time. If we make material changes, we will post the updated version here and revise the "Last updated" date above.